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Human-centered design of AI was a key theme in the talk given by Prof. Dr. Christoph Peters of the University of the Bundeswehr München during the Business Forum of the municipality of Neubiberg. Prof. Peters at the Neubiberg Business Forum

Human-centered design of AI was a key theme in the talk given by Prof. Dr. Christoph Peters of the University of the Bundeswehr München during the Business Forum of the municipality of Neubiberg.

A joint workshop marked an important milestone for the research and development project “FlowAesthetics,” carried out between the Chair of Information Systems—specifically Digital Process Management—and LASER ÄSTHETIK, a private aesthetic medicine practice with multiple locations in North Rhine–Westphalia (NRW). The kickoff focused on identifying key steps in the patient journey and internal support processes. FlowAesthetics project

A joint workshop marked an important milestone for the research and development project “FlowAesthetics,” carried out between the Chair of Information Systems—specifically Digital Process Management—and LASER ÄSTHETIK, a private aesthetic medicine practice with multiple locations in North Rhine–Westphalia (NRW). The kickoff focused on identifying key steps in the patient journey and internal support processes.

On the sidelines of the “Celonis4Defense” event, which took place at Celonis headquarters on February 12, 2026, and at which the Professorship of Information Systems, in particular Digital Process Management, was represented by Samuel Kühnel, Immanuel Klein, and Prof. Dr. Christoph Peters, it was announced that the University of the Bundeswehr Munich will become the first partner in the Celonis4Defense curriculum. The University of The University of the Bundeswehr Munich becomes the first partner in the ‘Celonis4Defense’ curriculum

On the sidelines of the “Celonis4Defense” event, which took place at Celonis headquarters on February 12, 2026, and at which the Professorship of Information Systems, in particular Digital Process Management, was represented by Samuel Kühnel, Immanuel Klein, and Prof. Dr. Christoph Peters, it was announced that the University of the Bundeswehr Munich will become the first partner in the Celonis4Defense curriculum.

Since January 1, 2026, Samuel Kühnel is part of the Chair of Information Systems, especially Digital Process Management. Samuel Kühnel completed both his bachelor's and master's degrees in Information Systems at the University of Augsburg. At the chair, he will work as a research associate and support the establishment of the HAIPro Lab. Samuel Kühnel new to the team

Since January 1, 2026, Samuel Kühnel is part of the Chair of Information Systems, especially Digital Process Management. Samuel Kühnel completed both his bachelor's and master's degrees in Information Systems at the University of Augsburg. At the chair, he will work as a research associate and support the establishment of the HAIPro Lab.

The Chair of Information Systems, especially Digital Process Management was represented at this year’s Tag der Bundeswehr. Alongside the many other activities on campus, we used the opportunity to present current research and transfer activities to a broad audience at the booth of the Competence Center for Digital Administration and Transformation (DIVE+). Successful participation in this year’s Tag der Bundeswehr

The Chair of Information Systems, especially Digital Process Management was represented at this year’s Tag der Bundeswehr. Alongside the many other activities on campus, we used the opportunity to present current research and transfer activities to a broad audience at the booth of the Competence Center for Digital Administration and Transformation (DIVE+).

On Tuesday, June 9, Prof. Dr. Christoph Peters held his inaugural lecture at the university’s Casino. Following a very appreciative welcome address by the Dean of the Faculty of Business Administration, Prof. Dr. Julia Thaler, Prof. Peters gave insights into his academic work, key research areas, and future perspectives and points of connection of the professorship in his lecture titled “Designing Human-Centered Processes and Services Using Artificial Intelligence.” Inaugural lecture by Prof. Dr. Christoph Peters on June 9

On Tuesday, June 9, Prof. Dr. Christoph Peters held his inaugural lecture at the university’s Casino. Following a very appreciative welcome address by the Dean of the Faculty of Business Administration, Prof. Dr. Julia Thaler, Prof. Peters gave insights into his academic work, key research areas, and future perspectives and points of connection of the professorship in his lecture titled “Designing Human-Centered Processes and Services Using Artificial Intelligence.”

Advancements in artificial intelligence (AI), particularly in generative AI and agentic AI, have intensified challenges related to transparency and explainability. While explainable AI (XAI) research has evolved to facilitate human interaction with such complex, black-box systems, research and practice lack clarity on the causal chain linking explanations, user perceptions, and real-world outcomes, a relationship that remains conceptually fragmented. To address this gap, we conducted a systematic literature review of 107 experimental user studies on XAI. We developed a conceptual framework guided by the stimulus-organism-response-consequences (S-O-R-C) model to systematize current human-XAI research and examine how users respond to explanations. Our study contributes to the literature by clarifying how explanations shape user interactions and downstream effects in real-world settings. We propose five research directions to help navigate the challenges of emerging AI systems (e.g., LLMs, AI agents) and evolving human-AI delegation. Article by Prof. Peters in the journal Information Systems Frontiers with suggestions for future research on explainable AI

Advancements in artificial intelligence (AI), particularly in generative AI and agentic AI, have intensified challenges related to transparency and explainability. While explainable AI (XAI) research has evolved to facilitate human interaction with such complex, black-box systems, research and practice lack clarity on the causal chain linking explanations, user perceptions, and real-world outcomes, a relationship that remains conceptually fragmented. To address this gap, we conducted a systematic literature review of 107 experimental user studies on XAI. We developed a conceptual framework guided by the stimulus-organism-response-consequences (S-O-R-C) model to systematize current human-XAI research and examine how users respond to explanations. Our study contributes to the literature by clarifying how explanations shape user interactions and downstream effects in real-world settings. We propose five research directions to help navigate the challenges of emerging AI systems (e.g., LLMs, AI agents) and evolving human-AI delegation.

Under the theme “HUMAN,” this year’s LABOR.A® explored how a fair, inclusive, and human-centered world of work can be shaped for the future. Organized by the Hans Böckler Foundation, the hybrid conference brought together participants from academia and practice. Our doctoral researchers Samuel Kühnel and Immanuel Klein attended the conference and presented the approach developed by the Human-centered AI and Process Management Lab (HAIPro Lab). At LABOR.A®: Introducing the HAIPro Lab

Under the theme “HUMAN,” this year’s LABOR.A® explored how a fair, inclusive, and human-centered world of work can be shaped for the future. Organized by the Hans Böckler Foundation, the hybrid conference brought together participants from academia and practice. Our doctoral researchers Samuel Kühnel and Immanuel Klein attended the conference and presented the approach developed by the Human-centered AI and Process Management Lab (HAIPro Lab).

From October 5 to 7, 2026, our research assistant and PhD student Samuel Kühnel participated in the PhD seminar "Research Methods in Information Systems." The seminar is a joint initiative of the Munich universities and their Information Systems chairs and is open to all PhD students in Information Systems from Munich's universities. It is organized by Prof. Hess from LMU Munich and was held this year at LMU Munich. Samuel Kühnel and Prof. Dr. Peters at the PhD-Seminar "Research Methods in Information Systems" of the Munich Universities

From October 5 to 7, 2026, our research assistant and PhD student Samuel Kühnel participated in the PhD seminar "Research Methods in Information Systems." The seminar is a joint initiative of the Munich universities and their Information Systems chairs and is open to all PhD students in Information Systems from Munich's universities. It is organized by Prof. Hess from LMU Munich and was held this year at LMU Munich.