Inaugural lecture by Prof. Dr. Christoph Peters on June 9

16 June 2026

On Tuesday, June 9, Prof. Dr. Christoph Peters held his inaugural lecture at the university’s Casino. Following a very appreciative welcome address by the Dean of the Faculty of Business Administration, Prof. Dr. Julia Thaler, Prof. Peters gave insights into his academic work, key research areas, and future perspectives and points of connection of the professorship in his lecture titled “Designing Human-Centered Processes and Services Using Artificial Intelligence.”

The event brought together representatives of the university leadership, colleagues, representatives of the research centers and institutes in which Prof. Peters is active, further university members, and, of course, his team from the Universität der Bundeswehr München. In addition, numerous academic companions, friends, and family members attended. The inaugural lecture thus provided not only an academic setting, but also a valuable opportunity for personal exchange.

Following the lecture, a get-together offered the opportunity to continue the conversations in a pleasant atmosphere. The evening was characterized by many interesting encounters, appreciative conversations, and a lively exchange between academia, the university, and Prof. Peters’ personal environment.

We sincerely thank all guests for attending and are pleased to look back on a thoroughly successful event.

Aktuelles

Article by Prof. Peters in the journal Information Systems Frontiers with suggestions for future research on explainable AI

Advancements in artificial intelligence (AI), particularly in generative AI and agentic AI, have intensified challenges related to transparency and explainability. While explainable AI (XAI) research has evolved to facilitate human interaction with such complex, black-box systems, research and practice lack clarity on the causal chain linking explanations, user perceptions, and real-world outcomes, a relationship that remains conceptually fragmented. To address this gap, we conducted a systematic literature review of 107 experimental user studies on XAI. We developed a conceptual framework guided by the stimulus-organism-response-consequences (S-O-R-C) model to systematize current human-XAI research and examine how users respond to explanations. Our study contributes to the literature by clarifying how explanations shape user interactions and downstream effects in real-world settings. We propose five research directions to help navigate the challenges of emerging AI systems (e.g., LLMs, AI agents) and evolving human-AI delegation.

Successful participation in this year’s Tag der Bundeswehr

The Chair of Information Systems, especially Digital Process Management was represented at this year’s Tag der Bundeswehr. Alongside the many other activities on campus, we used the opportunity to present current research and transfer activities to a broad audience at the booth of the Competence Center for Digital Administration and Transformation (DIVE+).

First Workshop on “Entrepreneurial Processes and Innovative Services for Research and Teaching (EPIC R&T)”

From 27 to 28 May 2026, the first workshop on “Entrepreneurial Processes and Innovative Services for Research and Teaching (EPIC R&T)” took place at Benediktbeuern Monastery. The workshop was led by the Chair of Information Systems, in particular Digital Process Management.

AIMS-Salon „AI and Contemporary Security Issues“

The Chair of Information Systems, especially Digital Process Management, was represented at the latest Artificial Intelligence meets Security (AIMS) Salon on “AI and Contemporary Security Issues.”

Samuel Kühnel new to the team

Since January 1, 2026, Samuel Kühnel is part of the Chair of Information Systems, especially Digital Process Management. Samuel Kühnel completed both his bachelor's and master's degrees in Information Systems at the University of Augsburg. At the chair, he will work as a research associate and support the establishment of the HAIPro Lab.

A-Journal-Publication in Journal of Service Research: Human-Centeredness through genAI

Together with his co-authors, Prof. Dr. Christoph Peters has published an article in the Journal of Service Research.