Successful participation in this year’s Tag der Bundeswehr

16 June 2026

The Chair of Information Systems, especially Digital Process Management was represented at this year’s Tag der Bundeswehr. Alongside the many other activities on campus, we used the opportunity to present current research and transfer activities to a broad audience at the booth of the Competence Center for Digital Administration and Transformation (DIVE+).

A particular focus was our HAIPro Lab, which provided insights into the work of the Chair as well as current topics related to digital processes, innovation, and practice-oriented research. Numerous visitors took the opportunity to speak with us, ask questions, and learn more about our topics and projects.

In addition, we had the opportunity to attend the Palladion Demo Day, which also took place as part of the Tag der Bundeswehr. It was exciting to see the results of the NATO DIANA Cohort 2026 and gain insights into the solutions developed by the teams.

We were very pleased with the strong interest, the many conversations, and the open exchange. The Tag der Bundeswehr offered an excellent opportunity to make the Bundeswehr as a whole, the Universität der Bundeswehr München, and thankfully also our own work more visible, while engaging with a wide range of audiences.

Aktuelles

Article by Prof. Peters in the journal Information Systems Frontiers with suggestions for future research on explainable AI

Advancements in artificial intelligence (AI), particularly in generative AI and agentic AI, have intensified challenges related to transparency and explainability. While explainable AI (XAI) research has evolved to facilitate human interaction with such complex, black-box systems, research and practice lack clarity on the causal chain linking explanations, user perceptions, and real-world outcomes, a relationship that remains conceptually fragmented. To address this gap, we conducted a systematic literature review of 107 experimental user studies on XAI. We developed a conceptual framework guided by the stimulus-organism-response-consequences (S-O-R-C) model to systematize current human-XAI research and examine how users respond to explanations. Our study contributes to the literature by clarifying how explanations shape user interactions and downstream effects in real-world settings. We propose five research directions to help navigate the challenges of emerging AI systems (e.g., LLMs, AI agents) and evolving human-AI delegation.

Inaugural lecture by Prof. Dr. Christoph Peters on June 9

On Tuesday, June 9, Prof. Dr. Christoph Peters held his inaugural lecture at the university’s Casino. Following a very appreciative welcome address by the Dean of the Faculty of Business Administration, Prof. Dr. Julia Thaler, Prof. Peters gave insights into his academic work, key research areas, and future perspectives and points of connection of the professorship in his lecture titled “Designing Human-Centered Processes and Services Using Artificial Intelligence.”

First Workshop on “Entrepreneurial Processes and Innovative Services for Research and Teaching (EPIC R&T)”

From 27 to 28 May 2026, the first workshop on “Entrepreneurial Processes and Innovative Services for Research and Teaching (EPIC R&T)” took place at Benediktbeuern Monastery. The workshop was led by the Chair of Information Systems, in particular Digital Process Management.

AIMS-Salon „AI and Contemporary Security Issues“

The Chair of Information Systems, especially Digital Process Management, was represented at the latest Artificial Intelligence meets Security (AIMS) Salon on “AI and Contemporary Security Issues.”

Samuel Kühnel new to the team

Since January 1, 2026, Samuel Kühnel is part of the Chair of Information Systems, especially Digital Process Management. Samuel Kühnel completed both his bachelor's and master's degrees in Information Systems at the University of Augsburg. At the chair, he will work as a research associate and support the establishment of the HAIPro Lab.

A-Journal-Publication in Journal of Service Research: Human-Centeredness through genAI

Together with his co-authors, Prof. Dr. Christoph Peters has published an article in the Journal of Service Research.